PRIVACY POLICY

DATA CONTROLLER

The company responsible for processing your data under this Privacy Policy is:

EL TALLER DE ALQUIMIA, SL
NIF: B17429705
Address: C/ Can Durán, S/N - 17853 Tortellà (Girona)
Email: soporte@ALQVIMIA.com
Website: www.ALQVIMIA.com
Phone: 972287003
Registered in the Girona Mercantile Registry, Tom 783, Folio 108, Sheet GI-15088

At EL TALLER DE ALQUIMIA, SL, we recognize the importance of protecting your personal information and are committed to handling it responsibly and in compliance with data protection laws. This policy regulates all aspects related to the processing of data of users who browse or provide their personal information through the website forms.

PERSONAL DATA

Personal data is information that identifies or makes the user identifiable. Through the website, we collect the personal data the user provides: name, surname, email, phone, postal address, city, etc., as well as any data voluntarily provided via social networks in which the user is registered. Privacy in this case depends on the user's settings and the social network’s terms and conditions.

Visiting the website does not require providing personal data. However, if provided, the data will be processed lawfully according to the principles and rights established by GDPR 2016/679 and LOPDGDD 3/2018.

PURPOSE, DURATION AND LEGITIMATION OF PROCESSING

• Respond to requests submitted via the website contact form, keeping data for the necessary period to fulfill the request and as required by law (minimum 3 years). The legal basis is user consent.
• Improve website navigation experience, keeping data while consent is not revoked, minimum 3 years. Basis: user consent.
• Manage social networks and send information about ALQVIMIA’s activities and products, keeping data minimum 3 years. Basis: user consent.
• Manage subscription and comments on the blog, keeping data until unsubscribe, minimum 3 years. Basis: user consent.
• Publish testimonials including only name and city, keeping data while not revoked, minimum 3 years. Basis: user consent.
• Manage purchases through the website, keeping data while contractual relationship exists and as required by law. Basis: execution of a purchase contract.
• Save abandoned shopping carts up to 5 days. Basis: legitimate interest of the controller.
• Send newsletters and bulletins about ALQVIMIA products, minimum 3 years. Basis: user consent.
• Manage submitted resumes in the candidate database for up to 1 year. Basis: user consent.
• Manage ALQVIMIA loyalty card, keeping data while contractual relationship exists, minimum 3 years. Basis: execution of contract.
• Profile creation based on purchases and preferences, minimum 3 years. Basis: user consent.
• Create and manage registered user accounts for private area and commercial communications, minimum 3 years. Basis: user consent.
• Manage contests and sweepstakes, minimum 3 years. Basis: user consent.
• Event or activity registration for ALQVIMIA events, minimum 3 years. Basis: user consent.
• Provide training and information to registered users, minimum 3 years. Basis: execution of contract.
• Manage reservations and accommodation services, minimum 3 years. Basis: execution of contract.

DISCLOSURE AND INTERNATIONAL TRANSFERS

Your data will not be shared with third parties, except by legal obligation or service providers acting as data processors.

Our servers are located in the EU. If external services require data transfer outside the EU, we ensure security and legality using adequacy decisions, standard clauses, binding corporate rules or other approved instruments.

DATA UPDATES

Users must inform us of any changes to their personal data. Users guarantee that the information provided is accurate and up-to-date.

THIRD-PARTY DATA

If users provide data of third parties, they guarantee it was obtained lawfully, that consent was obtained, and that the information is accurate.

MANDATORY INFORMATION

All mandatory form fields are marked with an asterisk (*). If not completed or consent not given, submission is not allowed.

PASSWORD USE

To access the Private Area, USERS must log in with email and password. Users are responsible for keeping their credentials secure and must report misuse immediately.

DATA SUBJECT RIGHTS

Users have rights to access, update, rectify, erase, limit, object, portability, and not be subject to automated decisions. Contact: C/ Can Durán, S/N - 17853 Tortellà (Girona). Email: rgpd@ALQVIMIA.com

If rights are not properly addressed, users may file a complaint at www.aepd.es

MINOR DATA PROCESSING

Only users over 14 years old may provide data. If a minor under 14 is detected, their data will be deleted. Parents may request blocking of minor accounts.

SOCIAL NETWORKS

Social networks such as Facebook, Twitter, and Instagram store data on their servers and follow their own privacy policies. EL RESPONSIBLE reserves the right to remove unlawful or harmful third-party content.

COOKIE PROCESSING

A cookie is a small file stored on the user’s device when accessing a website. Cookies allow the site to store and retrieve information about user browsing habits. Users can disable cookies in their browser. See our Cookie Policy for more information.

Last updated: 08/02/2023