FREQUENT QUESTIONS

Where can I find ALQVIMIA products?

In order to acquire our natural and holistic cosmetics, you can make your purchase through the website www.alqvimia.com/en_es. To do this, we recommend that you register as a customer in our online store, since you will be able to enjoy a welcome gift with your first purchase and by subscribing to the ALQVIMIA newsletter, you will receive a 15% discount on your online purchase.

If you prefer to make the purchase in a physical store, you can check the Alqvimia stores that we have at the following link and if their location does not go well for you, you can also check which other distributors sell our products here: Where to buy?

What forms of payment are there?

You can pay with VISA and Master Card credit cards, PayPal or Bank Transfer. Payment must be made through a bank in the European Union.
If payment for your order with your credit card is not accepted, please contact your bank to approve the transaction or select another payment method.
ALQVIMIA does not store or have access to your bank details. Payments made on alqvimia.com are securely transmitted to the corresponding payment partner.
For more information you can consult the General Payment Conditions of alqvimia.com 

How do I know that my data is safe?

At ALQVIMIA we are totally committed to the security and privacy of our customers' data, which is why we use different information protection measures.
For this we have the collaboration of Trusted Shops, an entity that certifies the reliability and security of any purchase on our website thanks to the quality seal that has been awarded to us by this platform.

You can find more information by visiting the Privacy Policysection.

How to use a discount coupon?

Once you have added all the products you want in your cart, you must enter the required data and in the Payment Method selection phase, the “Apply Discount Code” section will appear. Remember that discount codes cannot be combined with promotional products, Essential Packs or 30 ml formats.

How can I cancel/modify an order?

For any change in your order, contact the customer service department as soon as possible via email support@alqvimia.com or by calling 972.287.003 and they will confirm the possibility of managing the change or cancellation of your purchase. . We regret that we cannot change orders once they have started processing.

How to recover the password?

Have you forgotten your password? If you have forgotten your password, visit the "My account" page and click on "Have you forgotten your password?"

Can you send samples before trying a product?

We currently do not have samples for your one-time distribution. You will find them in your order depending on the theme that we promote that month and during special offers. If you are not sure which product is the most suitable for you, you can contact our experts through the customer service channel, writing to support@alqvimia.com. We will be happy to help you.

Item Availability

Items out of stock appear on the web as "Out of Stock".

It is possible that you buy a product and that just before your order is processed in the warehouse we run out of stock just before preparing your package. If any of the items you have selected are out of stock at the time of ordering, you will be notified by email indicating the expected ship date for this item. Unavailable items are shipped as soon as they become available.

VAT on purchase

All the items in the catalog shown on Alqvimia.com include the VAT percentage. In the payment process, the tax equivalent to the country of shipment is broken down.
Shipping costs will be added to the price of the products and are indicated separately on the order form.

TALLER DE ALQUIMIA SL gives its customers gifts for the purchase of products online (except for the sale of treatment vouchers and practical workshops):

In each purchase made, we reward your trust and loyalty with samples, gifts and gifts specially designed for you.

• Travel size product for the first purchase at alqvimia.com as a registered customer.
• Orders from €0 to €50: 2 3ml samples of our most iconic products.
• Order from €50: 3 3ml samples of our most iconic products.
• Order from €100: 4 samples of 3ml
• Order from €140: 4 samples of 3ml + ALQVIMIA black gift box
• Order from €500: 4 samples + ALQVIMIA black gift box + 1 Balance Facial Mask
• Order from €800: 4 samples + ALQVIMIA black gift box + 1 Anti-stress bath gel
• Order from €1000: 4 samples + ALQVIMIA black gift box + 1 Spirituality PAE

* The TALLER DE ALQUIMIA SL. You will choose the samples and freebies to send with the orders.
** Likewise, TALLER DE ALQUIMIA SL reserves the right to modify or cancel these promotions at any time and depending on the available stock.
*** These items cannot be returned or exchanged for other products. If the customer deletes the gift from his cart, he loses the right to receive it.

"Silhouette Travel Kit Gift for purchases equal to or greater than €115 and Silueta Travel Kit Gift + Rejuvenate Anti-Fatigue And Rejuvenating Mask for purchases equal to or greater than €150":

1. The promotion "Silhouette Travel Kit Gift for purchases equal to or greater than €115 and Silueta Travel Kit Gift + ecological black cotton toiletry bag for purchases equal to or greater than €150" (hereinafter, the "promotion") is organized by EL TALLER DE ALQUIMIA S.L. (hereinafter, "the organizing company"), and its purpose is to promote the products of the silhouette range marketed by the organizing company.
2. The promotion will be valid during the month of may 2023 or while supplies last.
3. To participate in the promotion, customers of the organizing company must make purchases of at least €115 or €150 in any of the company's stores or sales channels.
4. The gift will be delivered in the same package along with the rest of the purchase items.
5. The organizing company reserves the right to modify the conditions of the promotion or cancel it at any time and without prior notice, as long as there are reasons of force majeure that justify it.
6. Participation in the promotion implies acceptance of all the conditions set forth in these legal bases.

Shipping method

At alqvimia.com we offer delivery of orders to all of Spain (except the Canary Islands, Ceuta and Melilla) and to countries belonging to the European Union.

Shipping Spain: Shipping costs are €6 for all of Spain. We offer free shipping over €60 and complimentary samples on all orders. Shipping time is 3 or 4 business days.
International Shipping: Costs vary depending on the country. We offer free shipping over €180 and complimentary samples on all orders. For more information visit General Conditions.

Your order will be prepared in our factory in Olot, Girona, and will be distributed by NACEX in the case of national shipment and by UPS in the case of international shipment. It will be the transport agencies themselves who will contact you by SMS or email to indicate the estimated delivery date and time.

Returns

In case of wanting to request a partial or total refund of the purchase, the customer must return or deliver the unopened product directly to EL TALLER DE ALQUIMIA SL, at the address:

Online Returns Department

CARRER VALLESPIR, 27

17800 OLOT (Girona)

Without any delay. undue, and within a maximum period of 14 calendar days from the date of receipt of the package.

The returned product must be in perfect condition, not used or opened. The product is considered to be open and/or used if the security sticker on the outer box that surrounds the package is open or detached.

The process of accepting the return and therefore the refund will be effective at the time it arrives at our facilities and the corresponding team verifies the correct reception of the product and that its condition is adequate to accept said return. The refund will be processed within 15 days.

The customer will be responsible for the costs of returning the product.

Product claim

At ALQVIMIA we prepare each of our packages with great care and affection, respecting the quality and each of the packaging processes to the maximum, following a strict packaging, handling and order preparation procedure. Therefore, we recommend that when you receive your package you review the purchase; If the items have suffered any damage or a product is missing from the package, contact support@alqvimia.com within 14 days of receiving the package, explaining what happened and attaching images of how the package arrived along with the rest of the products received, so that we can help you and solve any errors or problems that may occur.

For more information visit you can access the General Conditions section of alqvimia.com

Can ALQVIMIA products be used during pregnancy or lactation?

Pregnancy is a period in which the products used must be taken into account, Essential Oils may be contraindicated in many cases, therefore, before using a product that contains them, we recommend consulting your gynecologist.

At ALQVIMIA we discourage the use of products that contain Essential Oils in their formula. During the gestation period, the reason is that essential oils penetrate the bloodstream through the skin, and from there they can reach the different organs and systems of the body, being able to reach the fetus directly. The same thing happens in the breastfeeding period, but reaching the baby through breast milk, altering its composition and taste, a consequence that would directly affect the baby's behavior.

Many of our products are highly rich in essential oils, and they are the ones we advise against, so we recommend the use of ALQVIMIA First Cold Pressed Vegetable Oil (Almond, Hazelnut, Sesame, Jojoba) and one of the best-selling body oils and indicated for these phases is the ALQVIMIA Preventive Anti-Stretch Mark Body Oil, which produces a highly nourishing, moisturizing, regenerating and preventive effect on the formation of stretch marks before, during and after pregnancy.

Are ALQVIMIA products vegan?

Yes, almost all of ALQVIMIA's products are vegan, since most of them are produced solely from raw materials of plant origin in their total composition, and some of their active ingredients are of biotechnological origin. But, there are some that are not classified as vegan because they contain some ingredient of animal origin (beeswax, propolis, honey...) that do not pose any type of harm to the animal, these products are:

⦁ The face creams from the Essentially Beautiful range.
⦁ Ylang-ylang cleansing emulsion
⦁ Perfect Hands hand and nail cream
⦁ Body Elixir
⦁ Bath gels (except for the Intimate Gel)
⦁ Nutricosmetics

Have ALQVIMIA products been tested on animals?

No. From the beginning, ALQVIMIA has wanted to avoid this type of practice and has never tested its products on animals. Today, this practice has been prohibited since 2009 in the European Union as established in Regulation CE 1223/2009, which certifies that any cosmetic purchased in the European Union has not been tested on animals.

ALQVIMIA has the ISO 22716 certificate for Good Manufacturing Practices for Cosmetics, which confirms that the company complies with the CE Regulation 1223/2009 that applies.

How long does an open product last?

Alqvimia products do not have an expiration date printed on the packaging. The reason is that all Alqvimia products have passed the stability test of their formulas under extreme conditions for 3 months. This indicates that the expiration date is greater than 30 months after manufacture and unopened.

According to the Cosmetics Regulation, for products with a shelf life greater than 30 months, cosmetic products must display a “time or period after opening” (PAO). That is, the time in months that the product will remain in good condition once it has been opened for the first time. The symbol of an open jar of cream is used with time in months:

The only ALQVIMIA products that have an expiration date as such printed on their packaging are Nutricosmetics items.

Changes in smell and appearance in ALQVIMIA products

ALQVIMIA products have been manufactured using raw materials of natural origin, this implies that they have a certain variability between batches. This variability, together with exposure to the environment, means that the product can naturally and spontaneously undergo changes in smell and colour. For this reason it is important to respect the PAO (After Open Period) of the products, in this way it is ensured that the changes are non-existent or minimal. After this time, it cannot be guaranteed that the product will not suffer some type of change in smell and/or color, among others.
Changes only in color and smell are typical and inherent to raw materials of natural origin, being only changes at this level, so within the PAO they do not affect the quality or efficacy of the products.

Do your containers contain plastic?

At ALQVIMIA we have tried to minimize the use of plastic containers for many years. Our body oils come in a glass container with a urea stopper and a recyclable plastic shutter. The colognes, perfumes, facial creams, serums, essential oils and essential oil preparations go in glass containers and only the dispensing elements are made of plastic, urea or other recyclable materials.
Items that have plastic containers are body emulsion, bath gels, mini sizes, body elixir and tube items (Perfect Hands, Ylang-Ylang Cleansing Emulsion and Scrubs). These containers are recyclable. Liquid hand soaps are made with recycled plastic packaging (RPET) and recyclable. In our newly created items we try to incorporate materials that are as sustainable as possible.
ALQVIMIA works daily to eliminate the plastic coating of the cases, already having entire ranges whose packaging is made of unplasticized cardboard. The chests are made of unplasticized cardboard and can go directly to the blue container.

With what materials is the Flask Diffuser created? How should I use the flask diffuser? How many years of warranty does it have?

The aroma diffuser flask is made with an outer ceramic bell and an inner plastic part that contains the circuits to generate ultrasound and also a ceramic disk. For recycling, as it is a small appliance, it must be taken to a recycling center or green point.

The diffuser flask includes a booklet with widely explained instructions for use with diagrams. It is recommended that you read these instructions before using the diffuser flask.

The warranty years after purchase are those established by current law (2 years).

What is the difference between Body Oil and Emulsion or Body Elixir?

The first difference is that body oil is based on vegetable oil and body elixirs or emulsions are a mixture of an oily part and a watery part. Therefore, its textures are totally different and also the experience of its application.

On the other hand, it must be taken into account that body elixirs, being an emulsion, allow more active ingredients (vegetable extracts, biotechnological active ingredients, etc.) to be included in the formula than body oils. The latter are richer in essential oils than body elixirs.

That is why, for the best possible results, we always recommend the use of both products to further intensify and amplify results and effectiveness.
At ALQVIMIA we recommend the use of body elixirs during the morning routine and body oils during the night treatment routine as they require more time and work to absorb than body elixirs.

What is the difference between the lines of the Silhouette Range?

ALQVIMIA's Silhouette range is made up of different lines of treatment depending on the results we expect and the specific problem to be solved.

In general, the Reducer line is especially recommended in those cases in which the person has fluid retention problems and a generalized body volume. Its composition has very good drainage and detoxification effects, which also makes it an ideal product as a gateway to other treatments in the same range.

The Anti-Cellulite line focuses specifically on those areas where localized cellulite is present, which we will generally observe as the well-known orange peel skin.

The Body Sculptor line focuses on localized fat, especially in the most rebellious areas such as the abdomen or thighs. It is characterized by its power to combat cellulite and its ability to reaffirm tissues. It is therefore a product whose main mission is to reduce localized and rebellious fat, but which also has an effect on combating cellulite and contributes to firmer and smoother skin.

The Tissue Firming line focuses more on the work of the skin, providing regeneration and flexibility and visibly reducing flaccidity.

What is the difference between Bust Firming Oil and Generous Bust Oil?

Both products are aimed at improving and beautifying the appearance of the woman's bust.
We recommend Bust Firming for those breasts, generally larger, that have lost firmness, and Generous Bust for those breasts that need to be "rounded", either to give an appearance of greater volume, or because after periods such as breastfeeding or loss significant weight, have lost their original shape.

Can ALQVIMIA products be used during menstruation?

ALQVIMIA cosmetic products can be used without any problem during menstruation at a general level.
Menstruation is a natural process in women and our recommendation is not to interfere during this period. This is due to the nature of the composition of Essential Oils and the existence of specific components with a regulating effect (phytohormones) and balancing of the female hormonal system or other components that can exert an emmenagogue action (which favors the flow of menstruation). The natural process that takes place in this stage could be somewhat influenced by the use of products that contain these Essential Oils.

Although such use is not necessarily contradictory, our opinion is that it is better not to alter it at all and to conscientiously respect this natural process. This process is different for each woman, so we recommend consulting with your therapist so that they can indicate the best combination of products in order to reduce these effects. ALQVIMIA has testimonials from women who have achieved very good results thanks to the use of products such as Woman's Essence nutricosmetics and Sensuality Body Nectar Woman oil.

If you have any questions, we recommend consulting your trusted gynecology professional.

What is nutricosmetics for? How should I take it? How long should I take it?

Nutricosmetic articles are food supplements specifically formulated to enhance the results of cosmetic treatments performed. Depending on the needs, one nutricosmetic product or another will be recommended.

The instructions for use are specified on the packaging of the products, which consists of one capsule a day with food.

The duration of the treatment can vary depending on the needs and the desired results. In case of doubt, you can consult with your trusted therapist.

What possible uses do essential oils have? How to use them?

Essential oils have innumerable and powerful properties at a cosmetic, therapeutic, emotional and mental level, among which the following stand out:

• They prevent premature aging and regenerate
• They hydrate in depth
• They have great antiseptic power
• They have a general detoxifying effect on the body
• Reduce the impact of stress
• Balance our emotional states
• They improve the general condition

APPLICATIONS

• Facial Use: we recommend a proportion of 99% Carrier Oil plus 1% Essential Oil. This translates to 2 drops of Essential Oil per 10 ml. of carrier oil.
• Body use: we recommend a proportion of 97% Carrier Oil plus 3% Essential Oil, which means 6 drops of Essential Oil per 10 ml. of carrier oil.
• Diffuser: the use of diffusers without heat such as the ALQVIMIA Flask is recommended, since heat modifies the properties of essential oils. Use a maximum of 10 drops of Essential Oil Preparation in the diffuser.
• Bath: dilute a maximum of 10-15 drops of Essential Oil Preparation in a small amount of milk (vegetable or animal), yogurt, honey, salt or Bath Gel. This is because essential oils are not soluble in water and need a vehicle to dissolve in the bath.
• Steam Inhalation: apply a maximum of 5 drops of Essential Oil Preparation to a saucepan of hot water with approximately 1-2 liters of water, and inhale by covering the head and the saucepan with a towel, to maintain the steam for longer.
• Sauna: dilute a maximum of 2 drops of the Essential Oil Preparation for every 500ml used in the sauna.
• Air freshener spray: 5 or 6 drops of Essential Oil for every 100 ml of distilled water, or mineral water.

Is the Children and Babies range suitable for newborns?

Yes, although it is recommended to start the first few months with almond oil, which is even milder as it contains only sweet almond oil and a small amount of plum oil. The Children and Babies Range has been specially formulated and evaluated taking into account the specific safety criteria for children under 3 years of age, as recommended by the Spanish Association of Medicines and Health Products. More restrictive criteria have been taken into account in the use of essential oils and/or other ingredients to fully respect the soft and delicate skin of any child or baby.

From what age can children use essential oils, body oils outside the Children and Babies range?

The body oils outside the Children and Babies range have been designed and evaluated taking into account that they will be used in adults; At ALQVIMIA we recommend the use of the range for Children and Babies up to the desired age and from the age of 3 you can start using other items with soft essential oils such as the Anti-Stress or Relaxing Lavender range.
If you have any doubts, we recommend consulting a pediatric professional to ensure that there is no type of incompatibility.

How do I know what my ideal facial routine is according to my skin type?

ALQVIMIA has two facial treatment ranges: Essentially Beautiful and Eternal Youth. Both ranges are complemented by the Absolute Beauty Range to carry out daily facial treatment routines to obtain fine, smooth and radiant skin.

The Essentially Beautiful Range includes a day cream and a night serum for each skin type:

• BALANCE: Oily, combination or acne-prone skin.
• NOURISH: Alipic skin (lack of fat), malnourished, with a tendency to tightness and flaking.
• REJUVENATE: Mature skin in need of treating wrinkles, firming and cell regeneration.
• CALM: Sensitive skin, prone to irritation.
• WHITE LIGHT: Dull, suffocated skin with a parchment-like, yellowish appearance... White Light provides luminosity and oxygenation. Pigmented skin, with spots. White Light contributes to the unification of the facial tone.
• EYE CONTOUR: Take care of the delicate skin around the eye, treating problems associated with this area such as inflammation, bags, dark circles and small wrinkles. For all skin types.
  

The products in this range can be combined using products from different lines, in order to adapt the results to the specific needs of each skin. For example, combination and sensitive skin could combine the Balance cream in the morning with the Calm Serum at night.
Similarly, face masks can be combined and changed from time to time, to adapt them to specific needs.

The Eternal Youth Range meets the needs of the most mature and damaged skin, with superior results in terms of regeneration, wrinkle filling and firming. In this Range we find 3 facial products: The Maximum Regeneration Facial Cream, The Maximum Regeneration Eye and Lip Contour Cream and the Maximum Regeneration Facial Serum.

How should I apply facial treatment products to obtain optimal results?

We recommend the following facial routine based on the choice of the most suitable cream and serum according to the type of skin:

In the morning:

• Cleanse your skin with the Ylang-Ylang Cleansing Emulsion or our Pure Micellar Cleansing Water.
• Tone the face with one of our floral tonics, Rose Water or Orange Blossom Water as a mist all over the face, this step will make the application of the cream much more effective.
• Apply the Essentially Beautiful Eye Contour Cream to the eye contour, gently dabbing with the ring finger all over the bone around the eye.
• Apply the recommended Essentially Beautiful Face Cream according to your skin type all over the face, neck and décolletage.

In the evening:

• Remove make-up from your eyes with an ALQVIMIA reusable cotton pad impregnated with Wheat Germ Oil. In addition to easily removing makeup remains, its vitamin E content will provide extra nutrition to your eyebrows and eyelashes.
• With another cotton ball, remove make-up from the rest of the skin on the face, ears, neck and neckline with Ylang-Ylang and Bamboo Micellar Water to remove make-up and traces of pollution from our skin.
• Do a double deep cleanse with the Ylang Ylang Cleansing Emulsion.
• Once or twice a week, after removing make-up, gently exfoliate with ALQVIMIA's Naturally Pure Scrub.
• Tone up with one of our floral toners, Rose Water or Orange Blossom Water as a mist all over the face.
• Once or twice a week, after exfoliation, use one of the Essentially Beautiful Masks (single dose), the most appropriate according to your skin type.
• Apply the Essentially Beautifull Eye Contour Serum to the entire eye area with light touches.
• Apply the recommended Essentially Beautiful Facial Serum according to your skin type to the rest of the face as a gentle massage.

What uses does Sensuality Intimate Oil have? How is it different from Sensuality Body Nectar?

The Sensuality Intimate Oil is a product to hydrate, nourish and beautify the female external genital area as well as containing essential oils that have stimulating properties. ALQVIMIA contemplates the energetic and emotional properties of Essential Oils, so this product enhances the woman's connection with her own pleasure and well-being.
The Sensuality Intimate Oil is for external use, it is not intended to be used in the vagina (1 drop on the clitoris), it is specially designed for this area.
The Sensuality Body Nectar Woman is intended for use in other parts of the body, such as the lower abdomen, to perfume, nourish, hydrate and treat the area with the specific essential oils it contains, which are aroma therapeutically related to boosting one's own energy. of every woman.

Uses of Sensuality Body Nectar? Can it be used in the intimate area?

Sensuality Body Nectar Woman Oil is a preparation of vegetable oils very rich in essential oils that is designed to hydrate, nourish and perfume the skin. The perfume of this oil is made up of essential oils whose aroma-therapeutic properties help to balance feminine energy with all its implications. Its aroma is intense and allows you to work both physically and energetically and emotionally.
It can be used in two ways: as an oil to care for the skin as a beauty elixir (it can be used on the entire surface of the skin, body use) or it can also be used to perform a therapeutic aroma treatment due to its composition of essential oils. ALQVIMIA has testimonials from users who have used Sensuality Body Nectar in cases of complicated menstruation, menopausal processes with satisfactory results and thus improving their quality of life.

Última actualización: 17/10/2022