GENERAL CONTRACT CONDITIONS
Information prior to the contractual process
This website https://www.alqvimia.com/en_es/ is property of EL TALLER DE ALQUIMIA SL with CIF B17429705, acting commercially under the brand ALQVIMIA.
Registration data: Commercial Registry, in volume 783, Folio 108, Sheet GI-15088.
Administrator: Caterina Drolma Lizcano
Address: CL MAS DURAN S/N 17853, TORTELLA (GIRONA)
Email: support@alqvimia.com
Contact telephone: + 34 972 28 70 03
Opening hours: Monday to Friday from 9 a.m. to 2 p.m.
The General Contracting Conditions regulate the distance selling relationship between EL TALLER DE ALQUIMIA SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions. , Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Community Services. Information Society and Electronic Commerce.
EL TALLER DE ALQUIMIA SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, EL TALLER DE ALQUIMIA SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
The purpose of the website is the sale of cosmetic products and booking treatments.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. Likewise, you can subscribe to the newsletter to receive offers for the aforementioned products or general information that may be of interest to you.
As a user or client you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal and legal capacity necessary to access the websites of EL TALLER DE ALQUIMIA SL and contract through them.
The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.
To purchase our products, you can go to the corresponding section of our online store.
It is an essential requirement that you register as a website user to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the applicable and current regulations on data protection, TALLER DE ALQUIMIA SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by TALLER DE ALQUIMIA SL, with the purpose of processing said actions by the user and managing subsequent actions derived from them.
During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and cannot transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders. This is only a consultation section but its management is allowed, and the user can delete those records that he considers not necessary to view.
Once the purchase process is completed, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours of completing your order, contact EL TALLER DE ALQUIMIA SL at the customer service telephone number 972287003 or by email at support@alqvimia.com.
All the contents of the website are in English.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
OFFER AND VALIDITY
In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.
In compliance with current regulations EL TALLER DE ALQUIMIA SL offers information on all items for sale, their characteristics and prices. However, EL TALLER DE ALQUIMIA SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.
PRODUCT CHARACTERISTICS
The products offered in our online store incorporate a photograph and their essential characteristics; this is the information obtained from the manufacturer itself. The color of the product, visible in the photograph, is not binding. The same is identified in the characteristics.
WARRANTY
TALLER DE ALQUIMIA SL is responsible for any lack of conformity of all products offered on the website during a period of two years from delivery. TALLER DE ALQUIMIA SL has an after-sales service, during the indicated period. The customer may contact the TALLER DE ALQUIMIA SL establishment, the after-sales service, by email to support@alqvimia.com or to the points established by the supplier itself. If you have any questions, you can contact the customer service telephone number 972287003 or by email support@alqvimia.com.
PRICES
All products indicate the sales price in Euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated (IGIC or IPSI).
SHIPPING
EL TALLER DE ALQUIMIA SL. make shipments:
- Spain Peninsula and Balearic Islands (except the Canary Islands and Ceuta and Melilla)
- Countries belonging to the European Union: Germany, Austria, Bulgaria, Belgium, Czechia, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Countries Netherlands, Poland, Portugal and Sweden.
Shipping costs vary depending on the country and the order amount according to the following:
- Shipping costs for orders in the Spanish peninsula and the Balearic Islands:
- Orders less than €60 (VAT included): €6 shipping
- Orders equal to or greater than €60 (VAT included): free shipping
- Shipping costs for international orders:
- Free shipping costs: International orders that reach or exceed €120 will have free shipping. This offer is valid for all countries we ship to.
- Shipping costs by country:
- Portugal: €6
- Italy and France: €15
- Germany: €18
- Austria, Belgium, Luxembourg and Netherlands: €22
- Rest of European Union countries (Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland and Sweden): €29
GIFTS
TALLER DE ALQUIMIA SL gives its clients gifts for purchasing products online with the exception of the sale of treatment vouchers and practical workshops:
Samples according to the following modalities:
- Orders from €1 to €59.99: 2 standard samples are given.
- Orders from €60 to €149.99: 3 standard samples are given away.
- Orders over €150: 4 standard samples are given.
- Welcome gift: The first order the customer places will receive a welcome gift, consisting of 1 mini size of 30 ml.
- TALLER DE ALQUIMIA SL will choose the samples and gifts to send with the orders.
Likewise, TALLER DE ALQUIMIA SL reserves the right to modify or cancel these promotions at any time.
PAYMENT METHODS
The customer may pay the amount of their order by choosing any of the following methods. During the purchasing process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, the data about your credit card are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any server of EL TALLER DE ALQUIMIA SL.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction. This payment method is valid only on the website. When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the refund demand was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly required the cancellation of the corresponding charge, it will remain obliged to EL TALLER DE ALQUIMIA SL to compensate for the damages caused as a result of said cancellation. - PayPal
Allows you to send payments online safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms.
More information at http://www.paypal.com. Possible exchange and bank fees are the responsibility of the client. - Wire transfer
Bank transfers are a safe and reliable payment option. To make a bank transfer, the buyer will need to have the recipient's bank account information, such as the account number and SWIFT code. Bank transfers typically take a little longer to process than other forms of payment, but are ideal for high-value purchases. The buyer must ensure that the order number or purchase reference is included in the transfer concept in order to correctly identify the payment. - Klarna
Klarna is a leading payment platform that allows you to buy now and pay later or split your payment into installments, according to the financing options they offer. To use Klarna as a payment method, you must register and accept the terms and conditions provided by Klarna. Your eligibility to use Klarna as a payment option is subject to approval. In order to offer you Klarna payment methods, at the time of payment, we may transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can evaluate whether You meet the requirements to access your payment methods and to adapt said payment methods to your profile. Your personal data is processed in accordance with the provisions of Klarna's privacy policy. - Bizum
Bizum is a fast, simple, and secure payment method that allows you to make online purchases using only the mobile phone number linked to your bank account. To use Bizum as a payment method, you must select this option during the checkout process and enter your phone number. Payment confirmation is carried out through your bank’s app. Bizum does not require sharing card or account details, ensuring the security of the transaction. - Apple Pay
Apple Pay is a secure and simple payment method that allows you to make online purchases using your Apple devices. To pay with Apple Pay, you must first select the “pay by card” option during checkout and then choose Apple Pay within that option. Payment confirmation is carried out via Face ID, Touch ID, or your device passcode. Apple Pay does not share your card details with merchants, ensuring maximum payment security.
ORDER EXECUTION
EL TALLER DE ALQUIMIA SL undertakes to deliver the order within 2 to 3 business days. This delivery period may be modified during special periods such as Alchemy Week, in which it will be 3 to 5 business days.
The availability of the products offered by EL TALLER DE ALQUIMIA SL may vary depending on customer demand. Although EL TALLER DE ALQUIMIA SL updates the stock periodically, the product requested by the client could be out of stock at that time. In case of non-execution due to unavailability, EL TALLER DE ALQUIMIA SL will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 14 days. EL TALLER DE ALQUIMIA SL may give the double option of: supplying the client without a price increase, a product with similar characteristics or of superior quality, or, except for justified and demonstrable reasons by EL TALLER DE ALQUIMIA SL, within this same period, paying the sums. paid for the canceled order.
RIGHT OF WITHDRAWAL
If you want to request a partial or total return of your purchase, it is essential that you return or deliver the unopened product directly to EL TALLER DE ALQUIMIA SL, located at the following address:
Att: Online Returns
VALLESPIR STREET, 27
17800 OLOT (Girona)
Without any undue delay, and within a maximum period of 14 calendar days from the date of receipt of the package.
It is an essential requirement that the returned product be in perfect condition, without having been used or opened. We will consider the product to be opened and/or used if the security sticker on the outer box surrounding the package is open or raised.
The process of accepting the return, and therefore, the refund, will be carried out once the product arrives at our facilities. Our team will carry out a verification to ensure that the receipt of the product is correct and that it is in the appropriate state to accept the return. The refund will be processed within 15 days.
The customer will be responsible for the costs of returning the product.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.
You must assume the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
RETURN
If you wish to request a partial or total return of your purchase, it is essential that you directly return or deliver the unopened product to EL TALLER DE ALQUIMIA SL, located at the following address:
Att: Online Returns
CARRER VALLESPIR, 27
17800 OLOT (Girona)
Without any undue delay, and within a maximum period of 14 calendar days from the date of receipt of the package.
It is an essential requirement that the returned product is in perfect condition, without having been used or opened. We will consider the product to be opened and/or used if the security sticker on the outer box that surrounds the package is open or peeled off.
The return acceptance process, and therefore the refund, will take place once the product arrives at our facilities. Our team will carry out a verification to ensure that the receipt of the product is correct and that it is in the appropriate state to accept the return. The refund will be processed within 15 days.
The customer will be responsible for the costs of returning the product.
The reimbursement of the amounts received by the client will be made using the same payment methods used by the client, as long as it has not been provided otherwise.
EL TALLER DE ALQUIMIA SL may withhold the refund until the product has been received, a reason for withdrawal, or until the client provides proof of its return, depending on which condition is met first.
RETURN DEFECTIVE PRODUCT
ALQVMIA offers the possibility of analyzing the status of its products, offering a quality guarantee and a certificate of analysis, as long as the client requests it.
In the event that the results of the analyzes certify that the product is not in good condition, and that the causes attributable to it have not been caused by the client, the client will have the right to return the product, informing EL TALLER DE ALQUIMIA SL through any of the means provided in these contract conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
EL TALLER DE ALQUIMIA SL undertakes to assume the cost of the return and to replace the product with a new one, in accordance with the conditions accepted at the time of sale.
If the product is in good condition, as certified by the results of the analysis, the customer will have the right to a refund within a period of up to 15 business days after notification to EL TALLER DE ALQUIMIA SL. In this case, the client must assume the transportation costs (collection and new shipment) that will be calculated by the carrier according to their location and EL TALLER DE ALQUIMIA SL will inform the client for proper payment.
In the event that the results of the analysis certify that the product is in poor condition due to poor storage or use by the client, EL TALLER DE ALQUIMIA SL will reject the exchange of the product and/or the payment of the amount.
EL TALLER DE ALQUIMIA SL has complaint forms available to consumers or users who request them, at the address of EL TALLER DE ALQUIMIA SL located at CL MAS DURAN S/N 17853, TORTELLA (GIRONA) or contact us through email support@alqvimia.com
Likewise, EL TALLER DE ALQUIMIA SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. EL TALLER DE ALQUIMIA SL is domiciled in GIRONA, Spain.
CLAIM
In case of claims for lack of product or product in poor condition (breakages, etc.), the customer will have a period of up to 14 calendar days from the delivery date to be able to claim what happened. The right to claim must be made by notification through the customer service email support@alqvimia.com in which you must indicate the order number, images of the original package as well as the products inside (in case of breakage or lack of product), as graphic references for management and replacement as soon as possible.
GENERAL CONDITIONS FOR BOOKING TREATMENTS
INFORMATION PRIOR TO RESERVATION
These General Reservation Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between EL TALLER DE ALQUIMIA SL and the user or client for the contract made through the forms that EL TALLER DE ALQUIMIA SL makes available on its website. https://www.alqvimia.com.
The reservation through the websites of EL TALLER DE ALQUIMIA SL will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user's navigation through the pages owned by EL TALLER DE ALQUIMIA SL.
These conditions will apply without prejudice to the application of the legal regulations on the matter that are applicable to each case.
The General Contracting Conditions regulate the distance selling relationship between EL TALLER DE ALQUIMIA SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions. , Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Community Services. Information Society and Electronic Commerce.
EL TALLER DE ALQUIMIA SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, EL TALLER DE ALQUIMIA SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it considers it appropriate, announcing them in a timely manner.
All the contents of the website are in Spanish.
EL TALLER DE ALQUIMIA SL informs that the reservation procedure through its web pages is detailed in the corresponding section for formalizing the reservation.
Likewise, EL TALLER DE ALQUIMIA SL informs that the user can have access to the conditions of use available on the same website.
By booking with EL TALLER DE ALQUIMIA SL through its website, the user or client expressly declares to know, understand and accept said conditions of use and the General Conditions. Likewise, the user declares that he or she is of legal age and has the legal and legal capacity necessary to access the websites of EL TALLER DE ALQUIMIA SL and contract through them. The user is responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and may not transfer them to another.
Once the reservation has been made, the user will see the confirmation of their reservation on the screen, and can print it as proof of the reservation made.
The reservation confirmation and the reservation receipt (printout made by the user) will not be valid as an invoice.
RESERVATION OFFER
In compliance with current regulations and, especially Law 34/2002 on information society services and electronic commerce, EL TALLER DE ALQUIMIA SL offers in the corresponding section for formalizing the reservation information on all possible reservations, their characteristics and prices. However, EL TALLER DE ALQUIMIA SL reserves the right to withdraw, replace or change the offers offered to its clients through its website, by simply changing their content. In this way, the products and/or services offered at all times by the EL TALLER DE ALQUIMIA SL website will be governed by the General Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the aforementioned products and/or services.
PRICES
Each possible reservation offered will have its price indicated and whether it includes VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those in force at all times except for typographical errors. When the price is different for the reason stated above, EL TALLER DE ALQUIMIA SL will inform the client, via e-mail, before proceeding with the payment of the reservation.
AVAILABILITY
The availability of the offers offered by EL TALLER DE ALQUIMIA SL through its website may vary depending on customer demand. Although EL TALLER DE ALQUIMIA SL updates the database periodically, the reservation requested by the client could be complete at that time. In such case, EL TALLER DE ALQUIMIA SL will send an e-mail to the client informing them of the impossibility of availability of the offer.
PAYMENT METHODS
The customer may pay the amount of their order by choosing any of the following methods. During the purchasing process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, the data about your credit card are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any server of EL TALLER DE ALQUIMIA SL.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction. This payment method is valid only on the website. When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the refund demand was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly required the cancellation of the corresponding charge, it will remain obliged to EL TALLER DE ALQUIMIA SL to compensate for the damages caused as a result of said cancellation. - PayPal
Allows you to send payments online safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms.
More information at http://www.paypal.com. Possible exchange and bank fees are the responsibility of the client.
CANCELLATION OF THE RESERVATION
If the cancellation is made more than 24 hours in advance, the establishment will refund the total amount paid through the same payment method. If the cancellation is made less than 24 hours in advance, it will entitle the establishment not to make any refunds.
APPLICABLE LAW AND JURISDICTION
Likewise, EL TALLER DE ALQUIMIA SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. EL TALLER DE ALQUIMIA SL is domiciled in GIRONA, Spain.
