This website https://alqvimia.com is owned by EL TALLER DE ALQUIMIA SL with CIF B17429705, acting commercially under the ALQVIMIA brand.

Registry data: Mercantile Registry, in volume 783, Folio 108, Page GI-15088.

Administrator: Caterina Drolma Lizcano Address: CL MAS DURAN S/N 17853, TORTELLA (GIRONA) Email: soporte@alqvimia.com

Contact telephone: + 34 972 28 70 03

Hours of operation: Monday to Friday from 9 a.m. to 2 p.m.

The General Contracting Conditions regulate the distance selling relationship between EL TALLER DE ALQUIMIA SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions , Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on Retail Trade Regulation, and Law 34/2002 of July 11, on Information Services. Information Society and Electronic Commerce.

 EL TALLER DE ALQUIMIA SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any means admissible by law and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, EL TALLER DE ALQUIMIA SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is the sale of cosmetic products and reservation of treatments.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. Likewise, you can subscribe to the newsletter to receive offers of the aforementioned products or general information that may be of interest to you.

As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for access to the websites of EL TALLER DE ALQUIMIA SL and contracting through them.

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a web user to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the applicable and current regulations on data protection, TALLER DE ALQUIMIA SL informs users that the personal data collected during the registration process and subsequent purchase, will be incorporated into the treatment system owned by TALLER DE ALQUIMIA SL, in order to process said actions by the user and manage subsequent actions derived from them. 

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, and cannot transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, and the user can delete those records that he considers it is not necessary to view. 

 Once the purchase process is complete, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours of completing the order, contact EL TALLER DE ALQUIMIA SL at the customer service telephone number 972287003 or by email soporte@alqvimia.com. 

All the contents of the web are in English. The client, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

In the case of a product on sale, the offer price and its validity will always be indicated along with its essential characteristics. In compliance with current regulations, EL TALLER DE ALQUIMIA SL offers information on all items for sale, their characteristics and prices. However, EL TALLER DE ALQUIMIA SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the web will be governed by the General Contract Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. It is identified in the characteristics.

TALLER DE ALQUIMIA SL is liable for any lack of conformity of all the products offered on the website during a period of two years from delivery. TALLER DE ALQUIMIA SL has an after-sales service, during the indicated period. The client may contact the TALLER DE ALQUIMIA SL establishment, the after-sales service, by email at soporte@alqvimia.com or the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 972287003 or by email soporte@alqvimia.com.

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, it would be indicated as such (IGIC or IPSI).

TALLER DE ALQUIMIA SL. makes shipments:

• Spain Peninsula and Balearic Islands (except Canary Islands or Ceuta and Melilla)  
• Austria, Bulgaria, Belgium, Czechia, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal and Sweden .

Shipping costs vary depending on the country and the amount of the order according to the following:  

• Shipping costs for orders in Spain peninsula and the Balearic Islands:  
  • Orders under €60 (VAT included): €6 postage  
  • Orders equal to or greater than €60 (VAT included): free shipping.
• Shipping costs for orders outside of Spain:  
  • Free shipping for orders over €180 (VAT included)  
  • For orders less than €180, postage according to the country, namely: 
    • Portugal: €6
    • France: €15  
    • Germany, Austria, Belgium, Italy, Luxembourg, the Netherlands: €21.14  
    • Bulgaria, Czechia, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Sweden: €25.75

TALLER DE ALQUIMIA SL gives its customers gifts for the purchase of products online with the exception of the sale of treatment vouchers and practical workshops:

Samples according to the following modalities:  

• Orders from €1 to €49.99: 2 standard samples are free.  
• Orders from €50 to €99.99: 3 standard samples are free.  
• Orders over €100: 4 standard samples are free.  Welcome gift: The first order made by the customer will receive a welcome gift, consisting of 1 mini size of 30 ml.

TALLER DE ALQUIMIA SL will choose the samples and gifts to be sent with the orders. Likewise, TALLER DE ALQUIMIA SL reserves the right to modify or cancel these promotions at any time.

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

• VISA or MASTERCARD credit card
  All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.
  Likewise, the data on your credit card are entered directly on the bank's page, in the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any server of EL TALLER DE ALQUIMIA SL.
  When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees regarding the security of the transaction.
  This form of payment is valid only on the web. When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible.
  However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly required the cancellation of the corresponding charge, it will remain obligated before EL TALLER DE ALQUIMIA SL to compensate the damages caused as a consequence of said cancellation.
  
  

• PayPal
  It allows you to send payments on the Internet safely and comfortably. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.Ç
  More information on http://www.paypal.com. Possible exchange and bank commissions are borne by the client.
  
  

• Clearpay
  Clearpay is a payment method that allows shoppers to pay for their purchases in installments without interest. With Clearpay, the buyer divides the total cost of the purchase into several equal installments and charges the credit or debit card at regular intervals. This payment option is ideal for more expensive purchases that may be difficult to pay for at one time.
  More information at https://www.clearpay.com/es-ES/how-it-works
  
  

• Wire transfer
  Bank transfers are a safe and reliable payment option. To make a bank transfer, the buyer will need to have the recipient's bank account information, such as the account number and SWIFT code. Bank transfers usually take a little longer to process than other forms of payment, but are ideal for high-value purchases. The buyer must ensure that the order number or purchase reference is included in the concept of the transfer in order to correctly identify the payment.

Right of withdrawal

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be carried out by means of telephone communication to 972287003, by emailing soporte@alqvimia.com, sending your letter to EL TALLER DE ALQVIMIA at our postal address CL MAS DURAN S/N 17853, TORTELLA (GIRONA ), or through the withdrawal form.

You may use the withdrawal form model below, although its use is not mandatory. To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Withdrawal form model (you should only fill in and send this form if you wish to withdraw from the contract)

• To the attention of EL TALLER DE ALQVIMIA, to the address CL MAS DURAN S/N 17853, TORTELLA (GIRONA)
• I hereby notify you/we (*) that I withdraw from my/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)
• Ordered on/received on (*)
• Name of the consumer and user or consumers and users
• Domicile of the consumer and user or consumers and users
• Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)”
• Date

In the event that the customer requests a partial or total refund of the purchase, the customer must return or deliver the product directly to EL TALLER DE ALQUIMIA SL, at the address CL MAS DURAN S/N 17853, TORTELLA (GIRONA), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The term will be understood to have been met if the customer returns the product before the end of the term.

The customer will be responsible for the costs of returning the product.

In case of claims for lack of product or product in poor condition (breaks, etc.), the customer will have a period of up to 14 calendar days from the delivery date to be able to claim what happened. The right to claim must be made by notification through the customer service email soporte@alqvimia.com in which you must indicate the order number, images of the original package as well as the products inside (in case of breakage or lack of product), as graphic references for management and replacement as soon as possible.

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the contrary has not been provided. EL TALLER DE ALQUIMIA SL may withhold the refund until the product has been received, which is the reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.Notwithstanding the stipulations in the "Product availability" section, and except under extraordinary circumstances, the period for the shipment to arrive at its destination is 2 to 5 working days from the receipt of the "Shipment Confirmation".

In accordance with these Terms and Conditions, it is understood that the "delivery" has taken place or that the order has been delivered upon signing the shipping note at the mailing address indicated. The products are delivered to the address indicated by the customer during the purchase process, and only to the geographic regions specified in the delivery methods.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.

ALQVMIA offers the possibility of analyzing the state of its products by offering a quality guarantee and a certificate of analysis, as long as the client requests it.

In the event that the results of the analyzes certify that the product is not in good condition, and that the causes attributable to it have not been caused by the client, the latter will have the right to return the product, informing EL TALLER DE ALQUIMIA SL through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

EL TALLER DE ALQUIMIA SL undertakes to assume the cost of the return and to replace the product with a new one, in accordance with the conditions accepted at the time of sale.

In the event that the product is in good condition, and this is certified by the results of the analysis, the client will have the right to a return within a period of up to 15 business days after notification to EL TALLER DE ALQUIMIA SL. In this case, the client must assume the transport costs (collection and new shipment) that will be calculated by the carrier according to their location and EL TALLER DE ALQUIMIA SL will inform the client for their due payment.

In the event that the results of the analysis certify that the product is in poor condition due to improper storage or use by the client, EL TALLER DE ALQUIMIA SL will reject the change of the product and/or the payment of the amount.

EL TALLER DE ALQUIMIA SL has complaint forms available to consumers or users who request them, at the address of EL TALLER DE ALQUIMIA SL located at CL MAS DURAN S/N 17853, TORTELLA (GIRONA) or contact us through the email soporte@alqvimia.com

Likewise, EL TALLER DE ALQUIMIA SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and contents or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. EL TALLER DE ALQUIMIA SL is domiciled in GIRONA, Spain.All products are sent in perfect condition. The CUSTOMER must notify the carrier of the slightest evidence of damage (holes, crushing, etc.) to the package, and where applicable, refuse the package. An identical product shall be sent free of charge.

These General Booking Conditions (hereinafter General Conditions) shall regulate the commercial relationship that arises between EL TALLER DE ALQUIMIA SL and the user or customer for the contracting made through the forms that EL TALLER DE ALQUIMIA SL makes available on its https://alqvimia.com.

Booking through the websites of EL TALLER DE ALQUIMIA SL shall imply the express acceptance, by the customer or user of the pages, of these conditions, as well as the conditions of use established for the user's browsing of the pages owned by EL TALLER DE ALQUIMIA SL.

These conditions shall be applicable without prejudice to the application of the legal regulations on the matter that may be applicable in each case.

The General Contracting Conditions regulate the distance selling relationship between EL TALLER DE ALQUIMIA SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

EL TALLER DE ALQUIMIA SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Said modifications may be made, through its websites, by any means admissible by law and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, EL TALLER DE ALQUIMIA SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form.

All the contents of the website are in Spanish.

EL TALLER DE ALQUIMIA SL informs that the booking procedure through its web pages is detailed in the corresponding section for the formalisation of the booking.

Likewise, EL TALLER DE ALQUIMIA SL informs that the user may access the conditions of use available on the same website.

By booking with EL TALLER DE ALQUIMIA SL through its website, the user or customer expressly declares to know, understand and accept these conditions of use and the General Conditions. Likewise, the user declares to be of legal age and to have the necessary legal capacity to access the websites of EL TALLER DE ALQUIMIA SL and to contract through them. The user is responsible for treating confidentially and responsibly the identity and password obtained when registering as a customer, and may not transfer them to another.

Once the booking has been made, the user will see the booking confirmation on the screen, which can be printed as proof of the booking made.

The booking confirmation and the booking receipt (printout made by the user) will not be valid as an invoice.

In compliance with current legislation and, in particular, with Law 34/2002 on information society services and electronic commerce, EL TALLER DE ALQUIMIA SL offers information on all possible reservations, their characteristics and prices in the corresponding section for the formalisation of the reservation. However, EL TALLER DE ALQUIMIA SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing their content. In this way, the products and/or services offered at any given time by the EL TALLER DE ALQUIMIA SL website shall be governed by the General Conditions in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products and/or services.

Each possible reservation offered will indicate its price and whether it includes VAT or any other applicable tax, as the case may be. The prices indicated on the screen will be those in force at any given time, unless there is a typographical error. When the price is different for the aforementioned reason, EL TALLER DE ALQUIMIA SL will inform the client, via e-mail, before proceeding to charge the reservation.

The availability of the offers provided by EL TALLER DE ALQUIMIA SL through its website may vary depending on customer demand. Although EL TALLER DE ALQUIMIA SL updates the database periodically, the reservation requested by the customer may be full at that time. In such a case, EL TALLER DE ALQUIMIA SL will send an e-mail to the customer informing him/her of the impossibility of the availability of the offer.

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

•      VISA or MASTERCARD credit card
  
  All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.
  
  Likewise, the data on your credit card are entered directly on the bank's page, in the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any server of EL TALLER DE ALQUIMIA SL.
  
  When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees regarding the security of the transaction.
  
  This form of payment is valid only on the web.
  
  When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible.
  
  However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly required the cancellation of the corresponding charge, it will remain obligated before EL TALLER DE ALQUIMIA SL to compensate the damages caused as a consequence of said cancellation.
  
  

• PayPal

  It allows you to send payments on the Internet safely and comfortably. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

  More information on PayPal. http://www.paypal.com.

  Possible exchange and bank commissions are borne by the client.

If the cancellation is made more than 24 hours in advance, the establishment will refund the total amount paid by the same method of payment. If the cancellation is made with less than 24 hours notice, the establishment will not be entitled to make any refund.

Likewise, EL TALLER DE ALQUIMIA SL reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. EL TALLER DE ALQUIMIA SL is domiciled in GIRONA, Spain.